Carriff Digital
AI Product Demo

Travel Insurance AI Chat

A conversational AI assistant that scans itineraries, answers coverage questions in plain English, and delivers instant quotes, all within a single chat window. Contact us to see a demo or discuss how this can transform your business.

The travel insurance industry is being reshaped by AI. Customers expect instant answers, not 40-page policy PDFs. Insurers that adopt conversational AI are seeing higher conversion rates, fewer call-centre contacts, and stronger customer satisfaction scores.

This demo shows how Carriff Digital builds insurtech AI chat solutions for travel insurance providers. The assistant reads a customer's booking confirmation, answers coverage questions with direct policy references, flags gaps like single-item baggage limits, and delivers a personalised quote, all inside a single conversation. No forms, no hold music, no drop-off.

01

Itinerary scanning

The AI reads the customer's booking confirmation and extracts trip details automatically — no manual data entry required.

AI chat showing extracted trip summary: Majorca, Mrs Sarah Jenkins, 8–15 July 2026, £2,450
02

Plain-English policy Q&A

Customers ask coverage questions in their own words. The AI answers instantly, citing the exact policy section and page number for full transparency.

AI chat answering scuba diving and moped coverage questions with policy section references
03

Smart baggage guidance

When a high-value item is mentioned the AI flags the single-item limit, explains the excess, and proactively suggests checking complementary cover.

AI chat explaining single-item baggage limit of £300 for a £700 watch, with claim requirements
04

Instant quote & upsell

A personalised quote is generated and emailed in the same conversation. The AI then offers relevant add-ons — like an excess waiver — with a single tap.

Quote table showing £19.85 price with medical, cancellation and baggage cover, followed by excess waiver upsell

Ready to bring AI into your insurance journey?

Whether you're a travel insurer, broker, or price comparison platform, Carriff Digital can design and build an AI chat solution tailored to your policy products, compliance requirements, and customer experience goals. Our insurtech expertise covers the full stack, from LLM integration and policy document ingestion to quote engine APIs and FCA-aligned AI governance.

Talk to us about your project

Itinerary scanning

Extracts trip details from uploaded PDFs or booking emails in seconds.

Policy Q&A

Answers coverage questions in plain English, with exact section references.

Instant quotes

Generates live, personalised quotes with upsell prompts — no forms.

Document upload

Reads existing home or bank policy docs to identify coverage gaps automatically.